SERVICE AGREEMENT
On one side, the natural and/or legal person referred to as the Customer in the following articles, and on the other side, Raymar Hotel, located at Örenşehir Köyü Merkez Mahallesi 07600 Side Manavgat / Antalya, referred to as Raymar Hotel in the following articles, shall hereinafter be referred to collectively as the Parties.
The Parties acknowledge that this agreement is an official offer, contains all conditions for providing paid accommodation services, and is binding for both parties under the terms specified below. This agreement is also available on the website www.raymarhotels.com and cannot be modified by the Customer. By agreeing to these terms, the Parties enter into this agreement under the following provisions.
1.1. Under this agreement, the Hotel is obligated to provide accommodation services (hereinafter referred to as the "Service") at the Customer's request.
1.2. By signing this agreement (or by making a reservation at the Hotel), the Customer confirms that they have been informed about the accommodation rules, reservation policies, and pricing.
1.3. The Parties shall enter into this agreement when the Hotel confirms the Customer’s request.
2.1. The reservation for the Service can be made by:
2.2. If the Customer wishes to cancel or modify their reservation, they must adhere to the terms set forth in this agreement and contact the Hotel via:
2.3. Requests for reservation changes must be submitted by the Customer or an authorized representative at least three (3) days before the check-in date, using the methods outlined in 2.2.
2.4. The Customer may request up to two (2) changes or cancellations for their reservation without incurring any charges. For additional changes, the Customer shall be charged based on the Hotel’s modification, reservation, and cancellation policies.
2.5. If the Customer makes changes to a reservation during a promotional period (e.g., early booking discounts), the new reservation will be subject to the pricing applicable at the time of the new booking. Discounts from the original reservation may not apply.
2.6. The Hotel will respond to the Customer’s change request based on availability.
2.7. Discounts for children apply only if they stay in the same room as their parents (two adults). The child’s age provided at the time of booking will be verified upon check-in. The Hotel may request identification for verification. If the child’s age differs from what was initially stated, the necessary adjustments to the reservation will be made, and any additional costs will be borne by the Customer.
2.8. At least one guest in the room must be over the age of 18. Minors under 18 can only stay if accompanied by an adult.
3.1. The Customer must enter their credit card details into the online reservation system or provide these details to the Hotel’s customer representatives to process payment.
3.2. The Hotel confirms that the credit card information provided is protected by a secure system designed to prevent unauthorized access. However, the Hotel is not liable for damages caused by malicious software, issues originating from the Customer's devices, or negligence in safeguarding their information.
3.3. Upon check-in, the Customer must present the credit card used for the reservation or a copy of its front side. Failure to comply may result in liability for any resulting damages.
3.4. Invoices will be provided upon check-out. If the Customer does not collect their invoice, it will be sent to the address specified during the reservation. The Hotel is not responsible for delivery failures due to incorrect or incomplete address information.
3.5. Payments on the website will be made in Turkish Lira (TRY). Bank transfers may also be made in Euros, US Dollars, or British Pounds, with exchange rates provided by the Central Bank of the Republic of Turkey.
4.1. If the Customer cancels their reservation at least three (3) days before the check-in date, the full payment (minus commission, taxes, etc.) will be refunded within fifteen (15) business days.
4.2. If the cancellation request is made less than three (3) days before the check-in date, no refund will be issued. The Customer acknowledges and agrees that the payment will be retained as a penalty.
4.3. Refunds for credit card payments will be processed back to the same card or account used for the initial payment.
4.4. All refunds will be made after deducting applicable commission, taxes, and fees.
5.1. The ages and identities of the Customer and accompanying guests will be verified upon check-in. Any discrepancies due to incorrect information provided by the Customer will result in liability for additional costs.
5.2. Extra charges incurred during the stay must be settled upon check-out.
5.3. Check-in is available starting at 2:00 PM, regardless of arrival time. Check-out must be completed by 12:00 PM, and additional charges may apply for services used after this time.
5.4. Full payment must be made at the time of online reservation.
5.5. Pets are not allowed.
5.6. Payments will not be refunded if the Customer voluntarily discontinues the service after check-in.
6.1. The Hotel will compensate the Customer for any inconvenience caused by issues outside of force majeure by providing additional or alternative services. Acceptance of such services waives the Customer’s right to further claims or compensation.
6.2. In cases of non-performance, relevant laws and regulations will apply.
6.3. Complaints must be submitted in writing to a Hotel representative. Otherwise, the service will be considered properly delivered.
6.4. If the Customer breaches the agreement, they are responsible for compensating any resulting damages to the Hotel.
6.5. The Hotel reserves the right to modify the terms and conditions of services based on seasonal or operational changes.
7.1. Force majeure events such as adverse weather, strikes, military actions, and natural disasters may excuse the Hotel from continuing its services.
7.2. The Hotel reserves the right to alter special programs (e.g., New Year or holiday events) due to external factors.
7.3. Disputes arising under this agreement shall be resolved in the jurisdiction of the relevant regional courts.
7.4. The Hotel reserves the right to claim damages for any harm caused by the Customer.
7.5. The Customer must not use Hotel employees to send restricted or promotional materials.
7.6. Smoking is prohibited in indoor areas of the Hotel, except for designated rooms.
7.7. This agreement becomes effective upon the issuance of a reservation number and concludes when the Customer checks out.
