Concept and General Information

RATES AND DEPOSITS

Prices may vary due to changes in your arrival/departure dates and room types. All rates are quoted in Euros. The maximum number of guests per room depends on the room type. For details, please check your room type descriptions. Children aged 12 and above are considered adults. The room rates include 8% VAT.

CREDIT CARD INFORMATION AND PAYMENTS

A valid credit card is required to guarantee the reservation. The amount specified on the reservation confirmation page or email will be charged to your credit card. Debit cards are not accepted. Exchange rates are valid at the time of reservation, but they are subject to currency fluctuations, and billing may be done at the prevailing exchange rate after the completion of your stay. Please note that all rates provided on the website are in Euros. The name on your credit card must match the name on your reservation. Otherwise, please be aware that your reservation will not be guaranteed and may potentially be canceled.

The credit card must be presented along with a valid photo ID of the cardholder and the registered hotel guest during check-in. On the day of arrival, a pre-authorization will be taken from your credit card to ensure sufficient funds are available to cover your entire accommodation costs. If the credit card is declined, invalid, or no credit card is presented, another form of payment will be required, or the reservation may be canceled without notice.

CHECK-IN AND CHECK-OUT

Check-in time is from 15:00, and check-out time is by 12:00 at the latest. You must be at least 18 years old or staying with your parents to check in and register for a room. A valid government-issued ID or passport must be presented at check-in.

If you arrive at the hotel before the standard check-in time, it is recommended to contact the Hotel Reception for assistance with storing your luggage until check-in is available. An early check-in fee, which is 50% of your daily rate, will apply. Early check-in can only be requested based on room availability and occupancy levels. Please contact the hotel before your arrival for early check-in requests.

For late check-out requests, please contact the Hotel Front Desk – Reception at least 24 hours before departure to check late check-out availability. A half-day room charge may be applied for late check-outs between 12:00 and 18:00, and a full-day room charge may be applied for late check-outs after 18:00.